muara Platform Privacy Notice

This page describes what data we collect when you use muara and how we keep that data protected. We collect personal information during account registration, identity verification, payment processing, and gameplay on our platform. Our commitment is to handle your information securely, use it only for legitimate service purposes, and be transparent about our practices.

We at muara process your data in compliance with applicable laws in your jurisdiction. Your personal data—email, phone number, government ID, payment details, account history—is stored on secure servers and accessed only by authorized muara staff or trusted third-party processors. We do not sell your data to external marketing firms or advertisers. We share information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to process your deposits and withdrawals.

For our full Terms & Conditions, visit our TermsFor legal disclaimers, see our Legal Notice

What data we collect and why

When you register on muara, we collect your email address, phone number, and a password you choose. These are required to create your account and enable future login. We use your email to send account confirmations, password resets, and important service notifications. Your phone number is used for account recovery if you lose access to your email.

For account verification, we ask you to upload a government-issued ID (passport, national ID card, or KTP) and a recent selfie. We collect this information to comply with anti-money-laundering regulations and to confirm your identity. Our verification team reviews these documents and stores them securely. We do not share ID images with third parties except as required by law or fraud investigation.

When you deposit or withdraw funds, we collect payment details from your chosen method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We pass these details securely to the payment processor to complete the transaction. We also record your transaction history—deposit amounts, withdrawal amounts, timestamps—in your account for accounting and dispute resolution purposes.

Your muara account activity and game data

We record your gameplay activity on muara. This includes entries you place in slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer games, sportsbook entries, and numbers games. We store entry timestamps, your selections or bets, game outcomes, and any resulting credits or debits to your wallet. We use this data to generate your account history, settle disputes, and detect fraud.

We also collect your login history—times you access muara, your IP address, browser type—to detect suspicious account access and enforce security. If we identify unauthorized login attempts, we may restrict your account or contact you via email. We retain your account data for at least seven years after account closure for legal and tax compliance, then delete it unless law requires longer retention.

How we protect your data and third-party processors

We maintain security measures to protect your data from unauthorized access, alteration, or disclosure. Our servers use encryption (SSL/TLS) for data in transit and encryption at rest for stored data. Our staff access your data on a need-to-know basis and sign confidentiality agreements. We conduct regular security audits to identify and address vulnerabilities.

We use third-party processors to help operate muara. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment details to process deposits and withdrawals. Our web hosting provider stores our servers and may be located outside your jurisdiction (outside Indonesia). We ensure all processors sign data-processing agreements and maintain security standards equivalent to our own.

Our servers may sit outside your jurisdiction. Data transfers across borders comply with applicable privacy laws. We do not transfer your data to countries with inadequate data protection unless you explicitly consent or unless law requires the transfer. If we are acquired by another company, your data may transfer as part of the acquisition, but we will notify you and provide an opportunity to close your account before the transfer.

Cookies and tracking technologies on muara

We use cookies to keep you logged into muara and to remember your preferences (language, timezone, game category order). These cookies do not track you across other websites. We also use analytics cookies to measure traffic patterns, identify popular games (slots vs live dealers vs sportsbook), and improve user experience. You can disable cookies in your browser settings, but some muara features may not work properly without them.

We do not use third-party tracking pixels or retargeting tools that follow you across the web. Our analytics data is aggregated and does not identify you personally. We do not use your muara behavior to profile you or sell insights to advertisers.

Your rights and how to contact us

You have the right to access your personal data held by muara. Request access via email and we provide a copy within ten business days. You may request correction of inaccurate data, deletion of data (subject to legal retention requirements), or export of your data in portable format. To exercise these rights, contact our support team during business hours (09:00–18:00 Jakarta time, Monday–Friday).

If you believe we have violated your privacy rights, you may lodge a complaint with your local data protection authority. We also invite you to contact us first so we can address your concern. Our support team responds to privacy inquiries within five business days. For urgent privacy matters, email our support team and reference "Privacy Request" in the subject line.

We may update this Privacy Notice from time to time. Material changes are communicated via email to registered account holders. Continued use of muara after changes constitutes acceptance of the revised policy. For the most current version, visit this page.

Summary: muara data protection

Our Privacy Notice outlines how we collect, use, and protect your personal information on muara. We collect only data necessary to operate your account, process payments, and deliver our platform (slots, live dealers, sportsbook, numbers games). We encrypt sensitive data, restrict staff access, and maintain security audits. We do not sell your data to external parties, though we do share payment details with your chosen payment processor (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to complete deposits and withdrawals.

You retain the right to access, correct, delete, or export your data. Our support team responds to privacy requests during business hours (09:00–18:00 Jakarta time, Monday–Friday). We retain your account data for seven years after closure unless longer retention is required by law. If you have privacy concerns, contact us or lodge a complaint with your local data protection authority.

This policy reflects our commitment to transparency and data security. For more information on our terms of service, visit our TermsFor legal notices regarding our operations and liability, see our Legal Notice